Privacy Policy

Last updated: 1 September 2026

Maison Vue (“we”, “us”, “our”) is a property photography and media agency based in London, providing services to estate agents and property professionals. This policy explains how we collect, use, and protect personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Maison Vue
Company registration number: 12718233
Registered address: 124 City Road, London EC1V 2NX
Contact for data requests: accounts@maisonvue.com

1. Definitions

Personal Data

Any information relating to an identifiable individual.

Service

The Maison Vue website and the property media services we provide.

Service Provider

A third-party company or individual we engage to process data on our behalf.

Usage Data

Data collected automatically when you use our website, such as IP address and browser type.

2. What Data We Collect

Client / estate agent contact data

Name, company name, email, phone number, business address.

Source: provided directly via booking forms, email, or CRM entry

Booking & property data

Property address, appointment details, service requested.

Source: provided at time of booking

Payment data

Billing details, invoice history. Card numbers are processed securely by our payment provider and never stored by us.

Source: payment processor

Media assets

Property photographs, floor plans, 3D tours, drone footage, video.

Source: captured during service delivery

Website usage data

IP address, browser type, pages visited, cookies.

Source: automatically via website analytics and security tools

Marketing contact data

Business email, name, company, job title.

Source: sourced for B2B outreach to estate agents, or provided directly

3. How We Use Your Data

To deliver booked photography, floor plan, 3D tour, drone, staging, videography, or EPC services

To process payments and manage invoicing

To communicate about bookings, project revisions, and account management

To manage our sales pipeline for prospective and existing clients

To send relevant B2B marketing communications to estate agents (with an opt-out available in every message)

To maintain and improve our website and services

To meet our legal and accounting obligations

4. Legal Basis for Processing

Delivering contracted services to clients

Performance of a contract

Invoicing and accounting records

Legal obligation

B2B marketing outreach to estate agents

Legitimate interests

Website analytics cookies

Consent

5. Who We Share Data With

We share data only where necessary to operate our business, with the following categories of trusted third-party provider:

Website hosting and security providers

Payment and accounting service providers

Customer relationship management and sales tools

Media and virtual tour hosting platforms

Service providers engaged under agreements requiring confidentiality and data protection compliance

All third-party providers we use are established, reputable services bound by their own data protection obligations. We do not sell personal data to third parties. Some providers may process data outside the UK/EEA; where this happens, we rely on their standard contractual clauses or equivalent safeguards. A full list of processors is available on request.

Other circumstances in which we may disclose data

Business transfers: if Maison Vue is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

Legal requirements: we may disclose data where required to comply with a legal obligation, protect our rights or property, investigate wrongdoing, or protect the safety of individuals.

6. Data Retention

Client and booking records: retained for the duration of the business relationship plus 6 years (UK tax/accounting requirements)

Property media assets: retained per client agreement, typically until superseded or deletion is requested

Marketing contact data: retained until the recipient unsubscribes or requests deletion, reviewed periodically for relevance

We retain personal data only as long as necessary for the purposes set out in this policy, or as required by law.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data (“right to be forgotten”)

Object to or restrict certain processing, including marketing

Request a portable copy of your data

Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at accounts@maisonvue.com. We will respond within one month as required by law.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies

Our website uses cookies for essential functionality, analytics, and embedded content.

9. Data Security

We use industry-standard security measures including HTTPS encryption, secure hosting, and network-level protection. Access to client data is restricted to staff and subcontractors who need it to deliver services. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Links to Other Websites

Our site may contain links to third-party websites we don’t operate. We’re not responsible for the content or privacy practices of external sites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page will reflect the most recent revision.

Questions About Your Privacy? We’re Here to Help.

Have a question about how Maison Vue collects, uses, or protects your data? Get in touch with our team and we’ll be happy to help.